Returns

Refund Policy:

Proswag.com, LLC stands behind the quality and workmanship of all our products. Items with obvious manufacturer defects are always eligible for return. Online purchases can be returned within 30 days of the purchase date. For free returns, apparel must be returned in its original condition with all tags still attached. You may return items for an exchange or full refund, less the cost of shipping.

If you need assistance with a return, please contact our Customer Service team Monday-Friday 8am-5pm CST.

Clearance Items:

Any item listed as "clearance", "discontinued", "warehouse find", or "final sale" is not eligible for return, and all sales are final. Clearance items may have limited availability, sizes, or color options.

Cooler Bag Warranty:

Proswag Cooler Bags carry a 1-Year Limited Replacement Warranty against defects in material and workmanship, with dated proof of purchase. This warranty applies only to the original owner and is void if the product is used commercially, structurally altered, subjected to excessive stress, or damaged due to abnormal use.

Proper care is required to ensure longevity. Do not place sharp, pointed or blunt objects inside the cooler. The warranty is also void if damage is caused by abuse, misuse, accident, lack of maintenance, improper installation or use, or unauthorized repairs.